Dedicated Customer Professional with Spanish at ExxonMobil


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Dedicated Customer Professional with Spanish


Location:
Budapest, BU, HU
Company: ExxonMobil
 

About us:

ExxonMobil is the largest publicly traded energy company in the world. We are known for our integrity, technological leadership and world-class workforce. Our best known brands are: Exxon, Esso, and Mobil.
Established in 2004, we are celebrating 15 years of providing a stable and collaborative working environment for over 1400 employees in Budapest.
A diverse, multinational and friendly environment is what you will discover in ExxonMobil Business Support Center Hungary Ltd. Great opportunities for personal and professional career development via job-rotations, trainings, free language courses and collaboration on international projects await you.
Come and pursue a career in Fuels & Lubricants (F&L) department. As a…

DEDICATED CUSTOMER PROFESSIONAL with Spanish

In our Budapest office, you will become one of the primary faces of F&L to our customers. You will manage the Order to Cash process in coordination with a number of connected functions. Our teams handle everything from setting up customers in our systems, order placing and follow up with our delivering locations worldwide, customers’ communication, billing, payment collection and bookings to customer accounts.

You will:

  • Ensure customer satisfaction and reduce capital employed by efficiently managing collection efforts (including preventive and dunning actions), responding timely and effectively to all queries, complaints and maintaining customer accounts updated while ensuring blocked orders are timely and efficiently released
  • Manage accounts receivable, according to escalation process, and execute collection procedures:
  • Respond to inbound calls and proactively call customers to advise concerning invoices, payment completion
  • Responsible for the follow ups of invoices until customer payment is received and receivable is cleared
  • Identify root causes and corrective actions and ensure they are implemented.
  • Follow up with customers for unapplied payments to identify relevant invoices and apply the cash.
  • Coordinate all collection efforts until the final decision is taken on the CTP meeting
  • Identifies blocked orders, credit payments and supports resolution process for all types effectively
  • Assigns special attention to Priority Accounts, strategic customers of ExxonMobil
  • Supports credit disbursements and facilitates customer agreements on disbursement method
  • Communicate routinely with Treasurers Credit and Sales representative regarding collections, payment trends, pertinent customer information and payment irregularities
  • Process receivables rescheduling requests from Sales
  • Analyze and release AOT and prepayment blocked orders
  • Meet customers’ expectation by applying payments and rejections correctly and timely
  • Ensure that all cash transmissions to / from ExxonMobil banks are applied directly to the customer account (direct credit)
  • Responsibility for daily balancing transitory/ bridge accounts related to Cash Application process
  • When necessary, coordinate payment application with inter-company group
  • Manage bounced payments in line with the bounced payment process
  • Monitor aging items, queries, system auto-match malfunction and follows defined escalation process without delay.
  • Assist with projects, initiative, strategic work items assigned by CS Management
  • Executes operational activities in compliance with Controls requirements of the respective business area

Your profile:

  • Issue diagnosis, analysis and resolution skill. Ability to identify an underlying issue by actively listening.
  • Excellent verbal and written communication skills explain the solution to the customer, in English and Spanish
  • Ability to utilize customer information to position different options and achieve mutually beneficial resolution.
  • Actively champion for the customers’ issues and when it is possible work on their behalf to achieve resolution. Able to recommend solutions that are consistent with ExxonMobil’s policy guidelines, and also maximize customer benefits.
  • Ability to identify customers’ personalities and adapt accordingly to create a low-effort interaction.
  • Basic overall knowledge of respective Business Unit’s products, services, industry and financial guidelines
  • Be stress tolerant
  • Able to work ffectively works in Team
  • Have a minimum of basic accounting knowledge

This awaits you...

A wide range of benefits including an annual bonus, flexible working hours, home-office, lunch allowance, programs for parents, wellness programs (e.g. free in-house massages, fit-stops, refreshments), short-term and long-term savings plan with employee and company contribution, 25 vacation days plus floating days for bank holidays, relocation assistance for candidates from abroad and much more!
WE are looking forward to YOUR application!!!
Nothing in this material is intended to override the corporate separateness of local entities. Exxon Mobil Corporation has numerous affiliates, many with names that include, but are not limited to, ExxonMobil, Exxon, Esso and Mobil. For convenience and simplicity in this Site, those terms and terms like corporation, company, our, we and it’s are sometimes used as abbreviated references to specific affiliates or affiliate groups. Abbreviated references describing global or regional operational organizations and global or regional business lines are also sometimes used for convenience and simplicity. Similarly, ExxonMobil has business relationships with thousands of customers, suppliers, governments, and others. For convenience and simplicity, words like venture, joint venture, partnership, co-venturer, and partner are used to indicate business relationships involving common activities and interests, and those words may not indicate precise legal relationships.
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Budapest, BU, HU

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