IT Business Relationship Manager at Abbott

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals, and branded generic medicines. Our 109,000 colleagues serve people in more than 160 countries.


Responsible for the IT portfolio within the Regulatory Affairs, Clinical Research, Product Labeling and general administrative business areas for Abbott Diagnostics. Makes sure the portfolio enhances organizational strategy through successful, consistent and predictable delivery of programs, projects and applications. Achieves this where needed, supported by a small staff which partners with the business, has excellent understanding of the business processes, is aware of the evolution of technologies, and takes into account regulations relevant to the business area. Proactively identifies areas of opportunity to apply IT for new business opportunities, process improvement, and cost efficiencies. Provides insight to the business unit on how to best develop and leverage IT capabilities for the organization(s). Primary point of contact for overall IT needs for a business unit. Responsible for prioritizing demand.

Core Job Responsibilities:

Understands and contributes to the business unit strategy and translates business strategy in an aligned IT strategy and portfolio of programs, projects and applications. Champion change and innovation. Stimulates creativity and innovation in others. Open to new ideas. Supports those who initiate change and take risks. Promotes a Global Perspective. Constant awareness of evolving regulatory requirements to the specific business unit, and influence the IT stakeholders and vendors in addressing these evolutions in the most efficient way.
Understand the business unit, and ensure that IT solutions meet the needs of the business. Understand the specific challenges and opportunities linked to the regulatory, legal, and economic situation of the business unit. Consulting toward business process owners and business unit management on IT tools and solutions. Recommend solutions assuring fit with BU direction, strategy and priorities. Where needed involve IT business consultants and external technology experts.
Influence and partner with business leaders (Director, Sr. Director level) to manage and align the unit IT portfolio. Close collaborate with other parts of BU IT, adjacent business departments, and external partners to ensure adequate and timely delivery of agreed services, in line with agreed service levels. Partner and collaborate with key IT staff of other Abbott divisions in order to support cross divisional business initiatives and explore IT synergies and efficiencies.
Aligns with divisional management and global BRMs, on the portfolio of programs, projects, applications, and ensures that long range plans and budgets are aligned. In the BRM team align the unit portfolios, identify conflicts and synergies and act upon this. Negotiates for and secures resources to meet the long range needs of the unit. Oversee and control the unit IT budget, project capital/RCE expenditures and ROI. Oversee the divisional IT BRM team budget, project capital/RCE Expenditures. Continually look for opportunities for cost reductions and cost avoidance.
Manage IT projects across business unit and division when and where applicable. Participate in business projects based on IT expertise. Responsible for all aspects of people leadership for the divisional IT BRM team; setting expectations, coaching, counseling, developing, evaluating, feedback, hiring, discipline and separation. Determine necessary skills set. Confronts and deals with people issues in a constructive and timely manner. Responsible for overall morale of team and promotes cohesive attitude. Establishes staffing/resources plans determining appropriate mix of sourcing opportunities. Responsible for overall organizational effectiveness. Responsible for compliance with applicable Corporate and Divisional policies and procedures.

Position Accountability / Scope:

Operates with goals set by the sector BRM. Erroneous decisions would normally result in failure to complete projects critical to major objectives of the business unit. Has direct impact on capital budget, expenses and major project completion. Make strategic decisions that impact the business unit. Shared decision authority for business unit IT budget and project activities. Manage initiatives that span virtual teams across the world and cross cultures. Resolve issues raised to the governance committees of projects and ensure projects stay in scope. Directly manages up to 4 leads, and 40 indirect reports and project staff. Financial implications of the applications ranging up to $ 10MM. Cumulative project budgets ranging up to $5 million with typical business impact of 500+ users and $5 million.


Bachelor degree in computer science, business administration or another discipline relevant for the healthcare industry or equivalent experience.

Minimum Experience / Training Required:

7-10 years of IT experience in large or midsized multinational healthcare organization. Broad IT expertise in various disciplines like system development, and including infrastructure. Additional experience in setting IT strategy and business IT alignment. Good organizational skills, includes establishing program/project management governance. Strong interdisciplinary, intercultural, influence, and networking skills. Experience with GxP validation. Experience with vendor management. Qualification in project management. Business unit relevant business process knowledge, as related to IT. Deep knowledge of all technologies used or to be used by the Functional area. Strong influence and negotiating skills. Experience leading teams - both with direct staff and indirect project teams. Familiarity with product lifecycle management, clinical research, medical affairs and global regulations (including IVDR and EUDAMED) for the healthcare industry is preferred.


At Abbott, you can have a good job that can grow into a great career. We offer:
  • Training and career development, with onboarding programs for new employees and tuition assistance
  • Financial security through competitive compensation, incentives and retirement plans
  • Health care and well-being programs including medical, dental, vision, wellness and occupational health programs
  • Paid time off
  • 401(k) retirement savings with a generous company match
  • The stability of a company with a record of strong financial performance and history of being actively involved in local communities

Learn more about our benefits that add real value to your life to help you live fully:
Follow your career aspirations to Abbott for diverse opportunities with a company that provides the growth and strength to build your future. Abbott is an Equal Opportunity Employer, committed to employee diversity.
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