Remote Service Engineer at Philips

Job Title

Remote Service Engineer

Job Description

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.
But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common. and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions – the kind that make a real difference – when it matters most.
The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.
In this role, you have the opportunity to make life better
A growth path with the most rewarding career. We also believe that we are at our best as a company when you are at yours as a person. Thus, we offer competitive health benefits, a flexible work schedule and access to local well-being-focused activities

You are responsible for

  • Work with US Based and international customers (Radiologist/Technicians and doctors) to troubleshoot and resolve break fix issues related to Philips PACS system
  • Analyze high priority issues like application down/degraded and quickly work with specialty and RnD teams to recover the systems to ensure minimal downtimes.
  • Responsible for documenting all technical and non-technical details in company CRM that provides as a record of actions taken to resolve issues
  • Analyzing & troubleshooting various hardware components (compute/storage/Network) issues quickly and effectively that can be administered remotely
  • Analyzing and troubleshooting Operating Systems issues quickly and effectively
  • Become key partner with our SCS team for continually competency enhancements
  • Ensure to continuingly be aware of the latest technical & organizational developments and their relevance to the business
  • Ensure all customers receive prompt and courteous support enabling the highest possible customer satisfaction
  • Good understanding on Information technology components
  • Willingness to work in shifts and 24/7 model in Voice support.

You are a part of

The Radiology Informatics organization consists of over 800+ people, of which more than 200 people work in Bangalore. You will be part of Customer Service operations working closely with the customers that is focused on fixing issues with the Philips ISPACS systems. All activities take place in a regulated medical, process driven environment that focuses on quality
To succeed in this role, you’ll need a customer-first attitude and the following

PACS, HL7 Knowledge

  • Years of Experience: 5-7 Years
  • Strong knowledge on PACS (Picture Archival Communication System) in Hospital environment
  • Area of Experience: Healthcare Product(s) support (PACS / DICOM / HL7 /EMR - Field support Engineers
  • Good knowledge on HL7
  • MySQL Database administration, Troubleshooting Database problems
  • Handling HIS-PACS-VNA Integration
  • PACS / DICOM / HL7 /EMR - knowledge
  • TCP/IP
  • Microsoft AD, DNS, DHCP service

Operating Systems, tools & Applications

  • Good knowledge on below OS – Troubleshooting
  • Client/Server OS Troubleshooting experience
  • File system (NTFS),
  • Microsoft Message Queuing
  • Good knowledge on industry standard virtualization technology (VMware, Microsoft Hyper-V etc.)VMware ESXi – VMFS, ESXi configuration etc.
  • User of remote tools - RDP/Terminal Services and VNC etc.
  • Experience with imaging software
  • Good knowledge on MS SQL – Configuration & troubleshooting

Compute Server / storage / network

  • Good knowledge on computer hardware – Installation, configuration and maintenance methodologies
  • Fair knowledge on various computer hardware IBM / DELL / HP etc.
  • Knowledge on Server administration – RAM /HDD / Firmware upgrade etc.
  • Good understanding of storage concepts – SAN, NAS, DAS


  • Good understanding of LAN & WAN
  • Overall Good analytical & troubleshooting skills on above technologies

How we work at Philips

Our newly-adopted hybrid work concept fuses flexibility with collaboration to deliver great outcomes for our people and our customers. We are embracing an approach wherein we spend more time together than apart – which for full-time employees translates to an average of at least 3 days working from the office and up to 2 days from home – for our hybrid roles.
Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way.
Our hybrid working model is defined in 3 ways:
There's a certain energy when everyone’s in the same room that can heighten idea generation and creative friction needed for problem-solving.
Choosing where, when and how to work can vary according to task and team schedules. Flexibility isn’t office or online, it means choosing the space that works best for you, your teams and our customers on a case-by-case basis.
The way we work and our workspaces are designed to support our well-being, offer career advancement opportunities, and enable us to be at our best.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.

Remember to mention that you found this position on UU CareerGate