Hospitality Consultant hos Amadeus

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Req ID 88110
  • Posted

18/07/2019
  • Country (1) - Location / Office (1) -

Customer Support

Permanent

If you could change one thing about travel, what would it be? At Amadeus, you can make that happen!
Travel makes the world a better place and we are fully dedicated to improving it and making it even more rewarding. We are one of the world’s top 15 software companies: we provide technology solutions and services within the travel industry.
Do you have ideas on how to improve travel for everyone? Do you find the idea of working in a diverse, multicultural environment exciting? Are you ready to make an impact across the world? Great, then join us! Let’s shape the future of travel together. #shapethefutureoftravel@Amadeus

Hospitality Consultant

Amadeus Hospitality is seeking a Hospitality Consultant based in the Singapore office. The Hospitality Consultant acts as a business consultant to clients advising on the best utilization and customization of products, as well traveling to implement our software solutions all over the globe. Travel assignments
can range from 3 days to 3 weeks, both domestically and internationally and require an independent, take charge type attitude, as well as the ability to communicate concepts accurately and effectively; oftentimes in multiple languages. While in the field, the Hospitality Consultant will be responsible for interacting with different departments within the hospitality business, from a housekeeper to a general manager.

Duties and responsibilities:

Customer Support
Resolve support calls for customers
Create and close cases in Salesforce (company CRM)
Log all calls and communication into Salesforce
Escalate calls to Second Tier Support as required
Participate in 24/7 Support on a rotating basis
Onsite Deployment and Training
Analyze customer operations and consult on best practices using Service Optimization Software
Utilize only approved Service Optimization training materials in training classes
Introduction and Exit interviews with executive staff
Adhere to travel policies and travel schedules provided by the Project Manager
Communicate back to Project Manager if any issues arise during the engagement
Evaluate the potential for innovation in the field using additional Service Optimization productsas well as integration through third party vendors (Building management systems, lock systems, etc.)
Submit trip and expense reports in a timely manner following the guidelines
Stay current with product updates and procedures

Qualifications:

The ideal candidate must:
Well versed in all areas relating to the hospitality industry
Possess excellent communication skills
Have the ability grasp new concepts easily and convey those concepts to others
Have the ability to travel domestically and internationally
Have at least a Bachelor’s degree in a related field, at least 2 years-experience in the hospitality industry
Have advanced to expert level proficiency with Microsoft Office products
Proficient in English and Mandarin at a minimal, additional language capability such as
Cantonese and Malay is an added advantage
Experience with the following is a plus:
Microsoft DOT NET Applications and Framework
JAVA
Microsoft Project
Microsoft Visio
Microsoft TCP/IP Networks
Micros OPERA
Micros Fidelio
Agilisys LMS
Springer Miller SMS
Our diversity commitment: equality, diversity and inclusion are part of who we are. We’re committed to equal opportunities and treatment regardless of age, ethnicity, gender, beliefs, sexual orientation or disability.
Any duplication and display of partial or full content of our job advertisement on any support, such as brochures, websites, mail, emails, this list is not exhaustive, is strictly forbidden without prior formal Amadeus’ authorisation.
Recruitment agencies: Amadeus does not accept agency resumes. Please do not forward resumes to our jobs alias, Amadeus employees or any other company location. Amadeus is not responsible for any fees related to unsolicited resumes.

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