Splunk

Informationsteknologi

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Graduate Project Manager (Professional Services) - Summer 2020 hos Splunk

Publicerat för 1 vecka sedan

Join us as we pursue our disruptive new vision to make machine data accessible, usable and valuable to everyone. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. At Splunk, we’re committed to our work, customers, having fun and most importantly to each other’s success. Learn more about Splunk careers and how you can become a part of our journey!

We are seeking a graduate level project manager to join Professional Services team in London.

Responsibilities:

  • Engages with the sales process to position the right solution to the customer to ensure customer satisfaction and meet their business objectives
  • Articulates relevant customer success stories and metrics that demonstrate value to the customer
  • Consistently performs self-development related to industry trends impacting Splunk (Big Data, Security, ITOPS, Cloud, etc.) in order to establish a foundation as a trusted advisor
  • Demonstrates solution understanding and success criteria by leveraging methodologies, templates, Service Offerings and successful experiences with related solutions
  • Understands the solution options available to the customers and engages the right team to win the deal and drive customer’s trust
  • Works with the Contract and Project Management Offices to adhere to Splunk best practices and business guidelines and utilises collaboration tools to access and share new assets, information and updates
  • Helps leverage existing project collateral to maximise efficiency and consistency
  • Collaborates with the Project Management Office or other Project Managers to ensure projects are initiated on a timely basis with a qualified team that reflects the customer’s expectations
  • Maintains accurate and up-to-date reporting, documentation, and system information to ensure the business can be accurately forecasted
  • Collaborates with Sales Engineering teams to ensure the Professional Services business is engaged early and at the required level of technical detail and content
  • Works closely with Splunk ecosystem to ensure we are presenting a full solution to our customers
  • Ensures that Splunk delivers successful outcomes to the customer as defined in the project documentations by conducting project reviews with the customer
  • Involved in remediation of customer problems, serving as a customer advocate to ensure problems are effectively and rapidly resolved

Qualifications: 

  • Competency in analytical problem solving, product and technology expertise
  • Degree in Software Engineering, Computer Science or Computer Systems or related.

  • Good knowledge and working experience of computer systems architectures.
  • Knowledge of operating system architectures.
  • Knowledge of computer networking architectures and protocols.
  • Good technical problem-solving skills.
  • An excellent communicator and team worker.
  • Ability to work independently when necessary.
  • Good project and personal time management skills.

Education:

  • Bachelor's degree in computer science or business or equivalent experience

We value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.

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